Wednesday, 13 December 2006

Module Two - Email tasks 2

2. In what cases would you find it useful to use the 'cc', 'bcc' and 'reply all functions of email?

cc 'carbon copy' - usually a 'fyi' courtesy email is useful if:

  • if you are indirectly addressing someone
  • you intend the recipient to be aware of those in the cc field
  • to keep someone informed regarding a particular matter
  • those cc'd don't have to directly reply or respond, usually
  • all recipients may have need of all other recipients email addresses
bcc 'blind carbon copy' - usually for 'sensitive' issues is useful if:
  • if you wish to keep a recipient 'confidential'
  • if you wish to keep a recipient's email address 'confidential'
  • if you do not wish to let the intended recipient be aware of a confidential recipient
  • to protect all recipients agains spam
  • if you do not wish to make the to & cc fields overly large ie. bulk email

reply all - 'I have never used reply all' could be useful if
  • you would only use reply all if you required all the recipients of the original email to see your email reply.
  • everyone receiving the original email is required to give feedback of some type

Tuesday, 12 December 2006

Module Two - Email tasks 1

1. What information about a user's email, the origin of a message, and the path it took, can you glean from an email message?

A1. The most basic information available (I use Mozilla Thunderbird) will be:

  • To: The recipient
    • username@domain
  • CC: Any cc recipients
    • username@domain
  • From: The sender
    • username@domain
  • Subject: The subject line choosen by the sender
  • Date: The date created/sent
  • Attachments: any attachments if sent
see image below
For more detailed information I would choose View > Headers > All
as below

the following information was available after choosing this setting: